Duration : 8 hours of learning content

3 Modules : Agility and the Changing Nature of Customers, Designing CX: Placing the Customer at the Centre; Optimizing CX: Authenticity and Involving Customers; Measuring CX: Data, Metrics, and Visualization

Fee : MYR1600.00

This popular Customer Experience short course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business. With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices in of Customer Experience